With the growth rate of Facebook, almost every CMO (chief marketing officer) has realized that social media can take a business to a whole new level. Social media strategies, if implemented properly, should improve the growth of a company. However, most companies haven’t made the most out of social media yet. Their marketing strategies don’t blend well with various social media functions. Most CMOS still use inferior social media management solutions such as the vanity indicators, which measure fan growth, reach and engagement. These relatively outdated tools can’t measure the value social media brings to a business.
Fortunately, tech innovators have developed social media management automation systems that will improve the performance of CMOs. With these systems, you can integrate business and social apps to measure revenue. Salesforce and Marketo are planning to develop a powerful social media management automation application. The developers believe that this program will enhance customer relationship management and digital marketing.
CMOs aim at understanding the needs of the consumer. Their job entails analyzing the strengths and weaknesses of their competitors. Also, they define the market and help in the product design process. With the new social media automation programs, they’ll be able to carry out their duties more efficiently. What’s more, they will work under less pressure and save time. Current and future CMOs will have to relearn the fundamentals of building customer relationships. They’ll have the responsibility of assembling a team that understands the consumers. Additionally, the CMOs will help businesses to develop personalized services and products.
Recently, Coca Cola redefined the roles of the marketing department. The CMO took up the chief growth officer’s responsibilities. So, he’ll be expected to deal with consumer satisfaction, revenue growth and customer loyalty. Social media management automation will enable the CMO to handle tactical tasks. The marketing officer will also have time to focus on the 4 Cs and 4 Ps, which have somehow been neglected for a long time.